Privacy

Privacy Policy – pjok com

Your privacy matters to us. This page explains exactly what personal data pjok com collects, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon for the sake of it.

Data We Collect Name, contact, payment info, and usage data
Never Sold Your data is never sold to third parties
Encrypted Storage All data stored with industry-standard encryption
Your Rights Access, correct, or delete your data anytime
Contact Us [email protected] for any privacy query
Last updated: 1 January 2025

01 Who We Are

pjok com is an online gaming platform operating at pjok-com.org, designed specifically for players in Bangladesh. When this Privacy Policy refers to "pjok com", "we", "us", or "our", it means the platform and the team responsible for operating it.

This Privacy Policy explains how pjok com handles the personal data of anyone who visits the website, registers an account, or uses any feature of the platform. It applies to all players regardless of the device they use — whether that's a mobile phone, tablet, or desktop computer.

By registering on pjok com or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you have questions at any point, you can reach us at [email protected].

02 Data We Collect

pjok com collects only the data that is necessary to operate the platform, process payments, verify identities, and provide support. Here is a breakdown of the categories of personal data we collect:

Category Examples Required?
Identity Data Full name, date of birth, national ID number Yes – for KYC verification
Contact Data Mobile number, email address Yes – for account access and support
Financial Data bKash/Nagad account number, transaction history Yes – for deposits and withdrawals
Usage Data Games played, session duration, bet history, login times Yes – for platform operation
Technical Data IP address, device type, browser, operating system Yes – for security and fraud prevention
Communications Data Support chat logs, email correspondence When you contact support

Payment credentials are never stored by pjok com. When you make a deposit or withdrawal via bKash or Nagad, the transaction is processed directly through the payment provider's secure gateway. pjok com only retains a record of the transaction amount, date, and the last few digits of the account used.

03 How We Collect Your Data

pjok com collects personal data through the following channels:

  • Registration form: When you create your pjok com account, you provide your name, mobile number, and date of birth directly.
  • Identity verification: When you submit documents for KYC verification, we collect the information contained in those documents.
  • Payment transactions: Each deposit or withdrawal on pjok com generates a transaction record that includes the amount, date, and payment method reference.
  • Platform activity: As you use pjok com — browsing games, placing bets, logging in — our systems automatically record usage and technical data.
  • Support interactions: When you contact the pjok com support team via live chat or email, the content of those conversations is stored.
  • Cookies and tracking: pjok com uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the platform. See Section 7 for full details.

pjok com does not purchase data from third-party data brokers or obtain your personal information from social media platforms without your explicit consent.

04 Why We Use Your Data

Every piece of data pjok com collects has a specific purpose. We do not collect data speculatively or hold information we have no use for. Here is how your data is used on the pjok com platform:

  • Account management: To create, maintain, and secure your pjok com account, including login authentication and password recovery.
  • Payment processing: To process deposits and withdrawals accurately and to maintain a complete transaction history for your account.
  • Identity verification: To confirm that you meet the age and eligibility requirements to use pjok com, in line with our legal obligations.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the pjok com support team.
  • Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, and other prohibited conduct on the platform.
  • Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limit requests.
  • Platform improvement: To analyse how players use pjok com so we can improve game selection, performance, and the overall user experience.
  • Marketing communications: To send you promotional offers and updates about pjok com — only where you have opted in to receive these.
  • Legal compliance: To meet our obligations under applicable laws, including anti-money-laundering regulations and data protection requirements.

05 Legal Basis for Processing

pjok com processes your personal data on the following legal grounds:

  • Contract performance: Processing your identity, contact, and financial data is necessary to provide the pjok com service you have signed up for. Without this data, we cannot operate your account.
  • Legal obligation: Certain data processing — particularly identity verification and transaction records — is required by anti-money-laundering laws and other applicable regulations.
  • Legitimate interests: pjok com processes usage and technical data to maintain platform security, prevent fraud, and improve the service. These interests do not override your privacy rights.
  • Consent: Where pjok com sends you marketing communications or uses non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time.

Withdrawing consent: If you have consented to marketing communications from pjok com, you can opt out at any time by contacting support at [email protected] or by using the unsubscribe option in any marketing message we send.

06 Sharing Your Data

pjok com does not sell your personal data to any third party. We share your data only in the following limited circumstances:

  • Payment providers: We share the minimum necessary data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
  • Identity verification services: When you complete KYC verification on pjok com, your identity documents may be processed by a third-party verification provider operating under strict data processing agreements.
  • Game providers: Some games on pjok com are provided by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
  • Legal authorities: pjok com will disclose personal data to law enforcement or regulatory authorities where required to do so by law, or where we believe disclosure is necessary to prevent fraud or protect the safety of our players.
  • Business transfers: In the event that pjok com undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change via your registered contact details.

All third parties who process data on behalf of pjok com are bound by data processing agreements that require them to handle your information securely and only for the purposes specified by pjok com.

07 Cookies and Tracking

pjok com uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

  • Essential cookies: These are required for the pjok com platform to function. They handle session management, login authentication, and security checks. You cannot opt out of essential cookies while using the platform.
  • Analytics cookies: These help us understand how players navigate pjok com — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference cookies: These remember your settings on pjok com, such as your preferred language or display options, so you don't have to reset them each visit.
  • Marketing cookies: These are used only where you have consented, and help us show you relevant promotions within the pjok com platform.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the pjok com platform.

08 Data Retention

pjok com retains your personal data for as long as your account is active and for a period after closure as required by law. Specific retention periods are as follows:

  • Account and identity data: Retained for a minimum of 5 years after account closure, in line with anti-money-laundering regulations.
  • Transaction records: Retained for 5 years from the date of each transaction.
  • Support communications: Retained for 2 years from the date of the last interaction.
  • Usage and technical data: Retained for 12 months on a rolling basis, then anonymised for analytical purposes.
  • Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of compliance.

When data is no longer required, pjok com securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

As a pjok com player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected]:

Right of Access

You can request a copy of all personal data pjok com holds about you. We will provide this within 30 days of your request.

Right to Rectification

If any of your personal data held by pjok com is inaccurate or incomplete, you have the right to have it corrected.

Right to Erasure

You can request that pjok com delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.

Right to Restrict Processing

You can ask pjok com to pause processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.

Right to Data Portability

You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

You can object to pjok com processing your data for direct marketing purposes at any time. We will stop immediately upon receiving your request.

10 Data Security

pjok com takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

  • SSL/TLS encryption: All data transmitted between your device and the pjok com platform is encrypted using industry-standard SSL/TLS protocols.
  • Encrypted storage: Sensitive data stored on pjok com servers — including identity documents and financial records — is encrypted at rest.
  • Access controls: Access to personal data within pjok com is restricted to staff who need it to perform their job functions, and is governed by strict internal access policies.
  • Two-factor authentication: pjok com supports two-factor authentication for player accounts to add an extra layer of protection against unauthorised access.
  • Regular security audits: The pjok com platform undergoes regular security reviews and penetration testing to identify and address vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your pjok com account has been compromised, contact support immediately at [email protected].

11 Children's Privacy

pjok com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pjok com, please contact us immediately at [email protected].

Upon receiving such a report, pjok com will promptly investigate, suspend the account, and delete all associated personal data. Any funds deposited by a minor will be returned to the payment source after verification.

12 Updates to This Policy

pjok com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, pjok com will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect. Your continued use of pjok com after that date constitutes acceptance of the updated Privacy Policy.

Tip: We recommend saving this page to your bookmarks and reviewing it periodically. If you ever have a question about what changed, our support team is happy to walk you through it.

13 Contact and Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related complaint, please get in touch with the pjok com team:

  • Email: [email protected]
  • Live Chat: Available 24/7 inside the pjok com platform
  • Response Time: Privacy requests are handled within 30 days

pjok com takes all privacy concerns seriously. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

How pjok com Keeps Your Data Safe

Privacy isn't just a policy document for us — it's built into how pjok com operates every day.

End-to-End Encryption

Every piece of data you send to pjok com — from your login credentials to your payment details — travels over an encrypted connection. Nothing is transmitted in plain text, ever.

Zero Data Selling

pjok com has a strict no-sale policy on player data. Your personal information is used only to operate your account and improve your experience — it is never sold or rented to advertisers or data brokers.

You Control Your Data

From accessing your data to requesting deletion, pjok com gives you real control over your personal information. Submit a request anytime and we'll handle it within 30 days — no runaround.

Secure Payment Handling

pjok com never stores your full bKash or Nagad credentials. Payments are processed through the providers' own secure gateways, and only a minimal transaction reference is retained on our end.

Clear Retention Limits

We don't hold onto your data indefinitely. pjok com has defined retention periods for every category of data we collect, and we delete or anonymise information as soon as it's no longer needed.

Dedicated Privacy Support

Got a question about your data? The pjok com support team is available 24/7 via live chat and email. Privacy requests are treated as a priority and handled within the timeframes set out in this policy.

Your Privacy Is Protected on pjok com

Now you know exactly how pjok com handles your data. Register today and enjoy a secure, transparent gaming experience — fast bKash and Nagad payments, fair games, and a team that respects your privacy.

18+ only. Please play responsibly. See our Responsible Gaming page for tools and support.